Frequently Asked Questions

Yes! If you find your level of service needs adjusting, then just let us know. It can take up to 28 days to transfer as we may need to notify third parties for you.

The minimum term is 12 months.  We have this because there is a lot of work involved in setting everything up for you and rather than charge a “set up” fee we spread the cost over 12 months.

You will have your own assistant who will be on hand to answer any queries or assist you in any way they can.  If they are away on annual leave, we will give you plenty of notice and let you know the name of the assistant that will be able to assist you.  All of our assistants have undergone specialist training, including Dementia Friends.

We cover an area including West Sussex, Hampshire and Surrey – along the South Coast from Worthing to Portsmouth and from Selsey up to Godalming.  If you are outside this area, then please let us know as we may still be able to support you.

We will suggest a method suitable for your particular need – for some this will be with a General Power of Attorney (they are valid for 12 months and allow us to act on your instructions with anyone you wish us to) and for others this will be a Lasting Power of Attorney (valid until cancelled).  We will explain these to you in detail so that you can make the right choice for you and the service you wish us to provide for you.  We can then register the Power of Attorney with anyone as needed by you.

Your service will continue unless you decide you no longer need us, in which case we just need 28 days notice so that we can notify everyone that we are no longer managing your affairs for you.

Yes.  We always come and meet with you at the outset so that you can let us know how we can help.  We are happy to come out and visit. The amount of home visits you need will be in line with your package, for some they will be weekly.

We will do all we can to assist.  In most circumstances, we can continue to provide you with support although your service may need adjusting if you require us to source carers and other professionals (you may need to increase to a higher level) or if you move into a care home (you may need only the basic level of service).

We always use tradespeople with positive references and who are members of their professional trades body and carry their own insurance.  If you have our higher level of service, then we will meet with them at your property for you.  If you are on our medium level of service, then we will agree a password with the tradesperson that they will say to you when they attend your property and will also show you identification.

We use agencies that are regulated and assessed by the Care Quality Commission – they all adhere to strict guidelines in relation to the service they provide you – if you are unhappy at any time, then please let us know immediately so that we can address this for you.

No!  We have clients of all ages for a wide variety of reasons.  Losing a spouse or parent that managed everything means some people feel completely overwhelmed by everything.  For some, they simply want to be able to enjoy their lives free from the constant barrage of admin!  Whatever the reason, we are always happy to provide support to the level required by you to make your life easier.

In some limited circumstances, we can offer temporary support. We are happy to meet with you to talk about what you need and what we can offer.

Yes, we work with many families to provide additional support in whatever way is needed.

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information.  Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls.  All of our assistants sign a non-disclosure agreement as part of their contracts of employment.  We are registered with the Information Commissioner’s Office.  A copy of our Privacy Policy is available on request.

We hold full Public Liability insurance up to £1million and Employers Liability insurance up to £10million. All work is supervised closely by Emily Allchurch, our Managing Director.  Emily is a practising solicitor and abides by the Solicitors Professional Conduct Rules.  In her personal capacity, Emily is regulated by the Solicitors Regulation Authority, although the SRA do not regulate Enable Ltd as we will not be providing you with legal services.  

Yes, we would be happy to and can arrange confidential shredding of old papers that you no longer need, as well as storage of essential paperwork, guarantees etc.  We do have to make an additional charge to cover this service at a flat fee of £75 which includes all shredding and storage costs.

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