Double bubble

One of our clients, a lovely man who is 85, lives on his own now after his wife sadly passed away 6 years ago. We assist him with his filing, post and his bills and paperwork mainly as he gets very anxious and muddled about what needs to be done. We visit him weekly at his house and also have regular contact with him on the phone, dealing with any concerns he has.

Upon discovering that he had a policy with a well known domestic appliance insurance company, it became clear that he was muddled about why he was paying so much and even what it was for. We have General Power of Attorney (GPA) for him which means that we can discuss his financial matters with third parties legally on his behalf.

We telephoned the company on his behalf and after speaking with an advisor it became clear that he had in fact two policies with this company for the same appliance…for the last 10 years! We successfully organised a refund for the full amount of just over £900. Our client was over the moon, he had no idea he was paying for it twice. Happy client!