During lockdown, one client, affected by memory issues from a brain injury, asked Enable to help organise her photo collection. Reconnecting with her memories through familiar faces and places brought her immense joy. A simple act, with a deeply meaningful result.

An elderly client was unknowingly paying £109/month for a service he didn’t use. He had no internet access or mobile phone—yet had been upgraded instead of downgraded. Enable stepped in, negotiated on his behalf, and reduced his monthly cost to £25, along with securing a 6-month refund.

While clearing the home of a client with dementia and hoarding tendencies, the Enable team uncovered a hidden box of old photographs. Carefully restored and presented in an album, the moment she saw her mother’s photo brought heartfelt emotion and memories flooding back. A reminder that love, even across decades, remains undiminished.

After an elderly man was admitted to hospital, the Enable team visited his home and discovered the heartbreaking reality of his declining memory—evidenced by layers of lists and reminders. One note simply read, “check memory.” This story highlights why Enable exists: to remove confusion, fear, and isolation through compassionate support.

An anxious 85-year-old client had unknowingly been paying for two identical appliance insurance policies—for over a decade. With General Power of Attorney, Enable intervened, contacted the provider, and recovered a full refund of over £900. One small action, a huge weight lifted.

After being wrongly assessed and losing vital disability benefits, one client faced overwhelming stress. Enable worked tirelessly—liaising with professionals, gathering decades of records, and submitting a robust appeal. The result: her PIP reinstated, and peace of mind restored.