Saving money

One of our elderly clients in his 80’s lives alone with no family to assist him. He suffers with depression and gets anxious about change. When going through his paperwork with him, we were shocked to discover that he was paying £109 per month for his landline and internet.  This was even more surprising as he had never used the internet, he did not have a mobile phone and had no computer or anything else that would require internet access. He had contacted the company before we started to assist him to try and sort this out himself but instead of cancelling his internet they upgraded him!

We hold a General Power of Attorney which gives us the power to speak to companies on his behalf and subsequently contacted the company. After explaining that our client was elderly and vulnerable and had no need for the internet, we obtained a refund for him for the last 6 months and changed his landline plan so he now pays just £25 per month all inclusive.